The Customer Success Channel
At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
Episodes
73 episodes
A special episode: Big thanks to Anika, and a cheerful hello to Malin!
This podcast episode marks a special moment as Anika Zubair wraps up her four-year hosting journey on the Customer Success Channel podcast.The exciting news is that we...
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Season 7
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Episode 2
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30:34
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Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales
In this episode, our host Anika Zubair chats with Brandon Ramsey, Head of Customer Success at ...
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Season 7
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Episode 1
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37:50
Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
In this episode, our host Anika Zubair chats with Sue Nabeth Moore, Co-Founder of
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Season 6
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Episode 12
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43:23
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Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS
In this episode, our host Anika Zubair chats with Maranda Dziekonski, Senior VP of Customer Su...
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Season 6
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Episode 11
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36:12
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Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework
In this episode, our host Anika Zubair chats with Chris Regester, Chief Customer Office at
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Season 6
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Episode 10
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41:28
Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success
In this episode, our host Anika Zubair chats with Daniel Ennis, Scale Team Manager at
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Season 6
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Episode 9
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52:12
Tulasi Ryali, Senior CSM at Siemens - How to become the best CSM of the year
In this episode, our host Anika Zubair chats with Tulasi Ryali, CSM of the Year by
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Season 6
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Episode 8
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35:42
Shannon Nishi, Director of CS at Customer.io - Sustainable growth in Customer Success
In this episode, our host Anika Zubair chats with Shannon Nishi, Director of Customer Success at <...
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Season 6
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Episode 7
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38:45
Declan Ivory, VP of CS at Intercom - AI and the new age of customer support
In this episode, our host Anika Zubair chats with Declan Ivory, VP of Customer Support at
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Season 6
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Episode 6
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46:15
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Jan Young, Principal Consultant for The Success League - AI in Customer Success
In this episode, our host Anika Zubair chats with Jan Young, Principal Consultant for
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Season 6
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Episode 5
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45:46
Carly Agar, Founder and CEO at CarlyAgar - Laid off in CS, what to do next?
In this episode, our host Anika Zubair chats with Carly Agar, Founder and CEO at
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Season 6
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Episode 4
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48:05
Jay Nathan, EVP and CCO at Higher Logic - How to manage churn in turbulent times
In this episode, our host Anika Zubair chats with Jay Nathan, EVP and CCO at
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Season 6
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Episode 3
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40:19
Julie Raeder, CS Coach at Dooly - Transition into Customer Success
In this episode, our host Anika Zubair chats with Julie Reader, Customer Success Coach at
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Season 6
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Episode 2
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36:50
Jennifer Yorke, CCO at Omertria - Customer Success in a recession
In this episode, our host Anika Zubair chats with Jennifer Yorke, Chief Customer Officer at
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Season 6
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Episode 1
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46:30
Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM
In this episode, our host Anika Zubair chats with Prashanth Jothi, Customer Success Manager at ...
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Season 5
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Episode 12
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35:50
Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite
In this episode, our host Anika Zubair chats with Gemma Cipriani-Espineira, Chief Customer O...
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Season 5
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Episode 11
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44:33
Claire O'Regan, Director of CS at Juro - How to drive time to value for customers in only 14 days
In this episode, our host Anika Zubair chats with Claire O'Regan, Director of Customer Success at ...
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Season 5
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Episode 10
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40:13
Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomes
In this episode, our host Anika Zubair chats with Markus Rentsch,...
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Season 5
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Episode 9
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31:02
Irit Eizips, CCO & CEO at CSM Practice - How to close a renewal with an upsell
In this episode, our host Anika Zubair chats with Irit Eizips, Chief Customer Officer & CEO at
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Season 5
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Episode 8
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38:03
Pat Phelan, CCO at GoCardless - Charging for Customer Success
In this episode, our host Anika Zubair chats with Pat Phelan, Chief Customer Officer at
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Season 5
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Episode 7
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44:20
Marco Carrubba, Director of CS at Microsoft - How to design CS for a mature organization
In this episode, our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at
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Season 5
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Episode 6
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40:00
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Marija Skobe-Pilley, Head of CS (EMEA) at Clickup - How to expand CS in EMEA
In this episode, our host Anika Zubair chats with Marija Skobe-Pilley, Head of Customer Success (EMEA) at ...
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Season 5
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Episode 5
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38:25
Bill Cushard, General Manager at Dragonboat - The role of Customer Education in CS
In this episode, our host Anika Zubair chats with Bill Cushard, General Manager at
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Season 5
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Episode 4
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43:24
