The Customer Success Channel Podcast Artwork Image

The Customer Success Channel

Planhat & Anika Zubair

At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
Episodes
A special episode: Big thanks to Anika, and a cheerful hello to Malin!February 21, 2024
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Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not salesJanuary 31, 2024
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Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024December 15, 2023
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Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CSNovember 16, 2023
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Chris Regester, CCO at Planhat - Delivering customer outcomes with a value frameworkOctober 18, 2023
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Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer SuccessSeptember 20, 2023
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Tulasi Ryali, Senior CSM at Siemens - How to become the best CSM of the yearAugust 23, 2023
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Shannon Nishi, Director of CS at Customer.io - Sustainable growth in Customer SuccessJuly 13, 2023
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Declan Ivory, VP of CS at Intercom - AI and the new age of customer supportJune 26, 2023
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Jan Young, Principal Consultant for The Success League - AI in Customer SuccessMay 19, 2023
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Carly Agar, Founder and CEO at CarlyAgar - Laid off in CS, what to do next? April 18, 2023
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Jay Nathan, EVP and CCO at Higher Logic - How to manage churn in turbulent timesMarch 22, 2023
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Julie Raeder, CS Coach at Dooly - Transition into Customer SuccessFebruary 22, 2023
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Jennifer Yorke, CCO at Omertria - Customer Success in a recessionJanuary 25, 2023
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Prashanth Jothi, CSM at HubSpot - A day in the life of a CSMDecember 20, 2022
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Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-SuiteNovember 22, 2022
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Claire O'Regan, Director of CS at Juro - How to drive time to value for customers in only 14 daysOctober 25, 2022
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Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomesSeptember 20, 2022
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Irit Eizips, CCO & CEO at CSM Practice - How to close a renewal with an upsellAugust 23, 2022
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Pat Phelan, CCO at GoCardless - Charging for Customer SuccessJuly 13, 2022
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Marco Carrubba, Director of CS at Microsoft - How to design CS for a mature organization June 17, 2022
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Marija Skobe-Pilley, Head of CS (EMEA) at Clickup - How to expand CS in EMEAMay 18, 2022
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Bill Cushard, General Manager at Dragonboat - The role of Customer Education in CSApril 20, 2022
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Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CSMarch 17, 2022
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Erika Villarreal, Senior CSM at Condeco - How to build your personal brand in CSFebruary 28, 2022
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